Privacy Policy.
Last updated: 8 September 2026
At Chenzara, we believe handling people's information properly should be straightforward.
This Privacy Policy explains what personal information Chenzara Ltd collects through our website, how we use it and how we look after it.
Who we are
Chenzara Ltd is a company registered in Scotland (company number SC881697).
Our registered office is:
4.4.1 Turnberry House
175 West George Street
Glasgow
G2 2LB
Our website is chenzara.com.
If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at hello@chenzara.com.
For data protection purposes, Chenzara Ltd is the controller of personal information collected through this website.
What information we collect
When you use our website, we may collect information that you choose to provide to us, including:
your name;
your work email address;
your clinic or organisation name;
information about the type of clinic or organisation you work in; and
anything else you choose to tell us when completing a form or contacting us.
We may also collect limited technical information about how our website is accessed and used. You can find more information about cookies and similar technologies in our Cookie Policy.
Please don't send us patient information, health information or other sensitive personal information through our website forms.
Joining the Chenzara waitlist
If you join our waitlist, we'll use the information you provide to:
manage your place on the waitlist;
contact you about Chenzara's launch and early-access opportunities;
understand the types of clinics interested in Chenzara; and
respond to any questions or information you've sent us.
Our lawful basis for using this information is our legitimate interests in developing Chenzara, managing interest in our service and communicating with people who have asked to hear about its launch.
You can ask us to stop contacting you at any time by emailing hello@chenzara.com or by using an unsubscribe option where one is provided.
If you contact us
If you contact Chenzara directly, we'll use the information you provide to respond to your enquiry and keep an appropriate record of our correspondence.
We do this where it is necessary for our legitimate interests in communicating with people interested in Chenzara and managing our business.
How we use your information
We only use personal information where we have a reason to do so.
Depending on how you interact with us, this may include using your information to:
operate and improve our website;
manage the Chenzara waitlist;
communicate with you about Chenzara;
respond to enquiries;
understand interest in Chenzara and help us develop the service; and
comply with our legal obligations.
We don't use information submitted through our website to make solely automated decisions about you that have legal or similarly significant effects.
Who we share information with
We don't sell your personal information.
We use trusted service providers to help us operate Chenzara and our website.
Our website is hosted by Squarespace. Squarespace may process and store information submitted through our website forms and enables form submissions to be sent to us by email. Squarespace provides information about its own GDPR-related features and responsibilities in its guidance.
We may also use other service providers where reasonably necessary to operate our business, for example providers of business email and IT services.
We may disclose personal information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
Where your information is processed
Some of the service providers we use may process or store personal information outside the UK.
Where personal information is transferred internationally, we take steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
You can contact us at hello@chenzara.com if you would like more information about the safeguards applying to your personal information.
International-transfer information is one of the matters a privacy notice needs to address where applicable.
How long we keep your information
We only keep personal information for as long as we reasonably need it.
If you join the Chenzara waitlist, we'll normally keep your details while we're developing and launching Chenzara and for up to 12 months after our last meaningful contact with you, unless you ask us to delete them sooner.
Information relating to enquiries and correspondence will be kept for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records.
We may retain limited information for longer where necessary to comply with a legal obligation or establish, exercise or defend legal rights.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to work properly. Other cookies, where used, will be managed in accordance with the choices available through our cookie controls.
We don't currently use Google Analytics, Meta Pixel or similar third-party advertising trackers on the Chenzara website.
You can find more information about the cookies used on our website and the choices available to you in our Cookie Policy.
Your rights
UK data protection law gives you a number of rights over your personal information. Depending on the circumstances, these can include the right to:
ask for a copy of the personal information we hold about you;
ask us to correct information that is inaccurate or incomplete;
ask us to delete your personal information;
ask us to restrict how we use your information;
object to certain uses of your information; and
ask us to transfer certain information to you or another organisation.
Because we rely on legitimate interests for some of the processing described above, you also have the right to object to that processing in certain circumstances.
The precise rights available can depend on the lawful basis and circumstances of the processing.
To exercise any of your rights, contact us at hello@chenzara.com.
There is normally no charge for exercising your data protection rights.
Complaints
If you're concerned about how we've handled your personal information, please contact us at hello@chenzara.com. We'd like the opportunity to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Changes to this Privacy Policy
We may update this Privacy Policy as Chenzara develops, if the way we use personal information changes or if legal requirements change.
The latest version will always be available on this page, with the date it was last updated shown at the top.